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WebTV, AOL, Sega Dreamcast
Help for AOL, WebTV, and Dreamcast users


  • read: I keep returning to the login page. This happens right after I have logged in, or while I am making game moves.
  • read: WebTV Tip: Use 'Options - Reload' Frequently!
  • read: WebTV Tip: How can I get the best performance from ItsYourTurn.com on my WebTV?
  • read: WebTV: I keep returning to the login page. It says, 'You must log in to perform this function.'
  • read: WebTV: How can I get a daily report of problems in the WebTV network that might affect my access to ItsYourTurn.com?
  • read: WebTV: ItsYourTurn.com is very slow. What can I do about that?
  • read: WebTV: I see blank pages or pages and game boards that do not load completely
  • read: WebTV: It says 'This page is too big to be shown completely.' What do I do?
  • read: WebTV: The screen looks very cluttered.
  • read: WebTV: How can I add ItsYourTurn.com to my Favorites?
  • read: WebTV: I can't click on a piece to move.
  • read: WebTV: Returning to ItsYourTurn.com after Clicking on Banner Ad
  • read: WebTV: Assign Shortcut to Game Status page.
  • read: The link in my email reminder doesn't work. How do I get to my game?
  • read: AOL: Every time I try to log in, I go to the login page and see the message 'You must log in to perform this function.'
  • read: Sega Dreamcast: How do I use ItsYourTurn.com?
  • read: What are cookies?



I keep returning to the login page. This happens right after I have logged in, or while I am making game moves. Read the error message that appears in red at the top of the login page. Here is the solution for each error message:

You must log in to perform this function: If you have logged in and you still see this message, then something is wrong with how cookies are being handled in your Web browser. WebTV people see
this question, users of AOL and other browsers see this question.

Userid doesn't exist: This means you entered a User ID that was not found in our system. See this question and answer.

Userid and password don't match: The password that you entered was not correct for the User ID that you entered. See this question and answer.
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WebTV Tip: Use 'Options - Reload' Frequently! Sometimes, when you view a page on ItsYourTurn.com, you see old information on that page. You might see a Game Status page that shows a game on the wrong player's turn to move; or you might open a game board and, instead of seeing the current move, you see a previous move in the game.

You can correct this problem if you reload the page. Use 'Options - Reload' on your WebTV unit.

The problem is caused when WebTV stores pages from ItsYourTurn.com in a cache. When you view pages, WebTV tries to save time by showing you the pages from the cache instead of loading pages from our site. But this can cause you to see old or incorrect information. Reloading the page should load a correct page from our site.
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WebTV Tip: How can I get the best performance from ItsYourTurn.com on my WebTV? Your WebTV will probably work best on ItsYourTurn.com if you do the following things:

  • Turn off Background Music
  • Turn off Messenger

Also, you may want to unplug the power cord from your WebTV for about 5 minutes every couple of days.

Taking these steps can reduce the load on your WebTV's cache (memory) and help the graphics from ItsYourTurn.com to load a little faster.
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WebTV: I keep returning to the login page. It says, 'You must log in to perform this function.' If you are using WebTV and you keep returning to the login page with the message 'You must log in to perform this function,' then there is a problem with how a little file called a 'cookie' is being handled. This could be caused by a problem in a WebTV cookie server, or it could be caused if more than one account on ItsYourTurn.com is accessed from your WebTV unit.

Problem with WebTV cookie server: You might be able to tell if there is a problem with a WebTV cookie server if you go to this
WebTV status page. If you see a yellow or red symbol next to 'Cookies,' then there is a problem in a WebTV cookie server. You should contact WebTV about that.

More than One Account: If you use your WebTV unit to access more than one account on ItsYourTurn.com, then that could be the cause of this login problem. To prevent this problem, you should have a separate WebTV User Account for each ItsYourTurn.com account. Before you log on to an ItsYourTurn.com, be sure you are logged on to WebTV through the correct WebTV User Account.

Here is how to create new accounts on your WebTV unit:

  1. Log on to WebTV through the primary account, the first one that was created on it. On the Home page, click 'Settings' in the second row of options.
  2. You will see a list of options. Choose 'Extra Users.'
  3. Follow the simple steps from there to create a new account.

When you have a separate WebTV account set up for each player on ItsYourTurn.com, each player should log on to his or her own WebTV account, then come to our front page at

http://www.itsyourturn.com

and log in with his or her userid and password. The correct Game Status page for that player should appear. Add the Game Status page to the Favorites on that WebTV account so that it can be accessed easily.

From then on, only log on to ItsYourTurn.com from the corresponding WebTV account.
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WebTV: How can I get a daily report of problems in the WebTV network that might affect my access to ItsYourTurn.com? WebTV provides a web page that gives a daily report of problems in the WebTV network. If you are having any trouble, you might want to check this page to see if the problems might be in the WebTV network. The page is here:




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WebTV: ItsYourTurn.com is very slow. What can I do about that? When ItsYourTurn.com seems very slow, you can try this:

  • Turn off Background Music
  • Turn off Messenger

Also, you may want to unplug the power cord from your WebTV for about 5 minutes every couple of days.

Taking these steps can reduce the load on your WebTV's cache (memory) and help or pages to load a little faster.
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WebTV: I see blank pages or pages and game boards that do not load completely Taking the following steps might help with this problem:

  • Turn off Background Music.
  • Turn off Messenger.
  • Turn off your WebTV unit and unplug the power cord from your WebTV for 5 minutes.

You can learn how to turn off the music and Messenger if you go the following web page in WebTV's own help section:

http://help.webtv.net/latestnews/toobig.html

More WebTV help is available at the following WebTV help page. When you get to that page, scroll down and click 'Internet Info' for information that might help you on ItsYourTurn.com.

http://help.webtv.net


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WebTV: It says 'This page is too big to be shown completely.' What do I do? WebTV has some suggstions of what to do when you see this error message.

  • Turn off Background Music.
  • Turn off Messenger.
  • Turn off your WebTV unit and unplug the power cord from your WebTV for 5 minutes.

You can learn how to turn off the music and Messenger if you go the following web page in WebTV's own help section:

http://help.webtv.net/latestnews/toobig.html

More WebTV help is available at the following WebTV help page. When you get to that page, scroll down and click 'Internet Info' for information that might help you on ItsYourTurn.com.

http://help.webtv.net


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WebTV: The screen looks very cluttered. You should set your text size to small to view our pages.

Here are the steps to change your text size on WebTV:

  1. On your WebTV remote, push the 'Home' button.
  2. On your home page, click 'Settings' on the second line of your screen.
  3. Look for the option that says 'Text Size' and select 'Small.'

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WebTV: How can I add ItsYourTurn.com to my Favorites? Come to our game status page. When you are there, click Options on your WebTV remote or keyboard. When the options window appears, click Save. Then, choose a folder to put the page in.

When using a keyboard, you can also add our game status page to your favorites by pressing 'Save' on the keyboard.

Also, learn how to assign a
keyboard shortcut that will take you directly to our site.
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WebTV: I can't click on a piece to move. Sometimes, WebTV has trouble locking on a piece to move. When you have this problem, you should try to use just the left arrow key, or just the right arrow key. As you press one of these arrow keys, the cursor (yellow square that locks onto the links) should move across your screen and hit every possible link. Keep pressing the left or right arrow key until the cursor lands on the piece you want to move.
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WebTV: Returning to ItsYourTurn.com after Clicking on Banner Ad On your WebTV unit, you should keep your game status page in your list of Favorites so that you can easily return to ItsYourTurn.com after you click on an ad. To add your game status page to you Favorites, come to our game status page. When you are there, click 'Options' on your WebTV remote or keyboard. When the options window appears, click 'Save.' Then, choose a folder to put the page in.

When using a keyboard, you can also add our game status page to your favorites by pressing 'Save' on the keyboard.

Then, whenever you click on a banner ad, you can come back to ItsYourTurn.com by pressing 'Favorites' on the remote, or 'Favs' on the keyboard, and selecting ItsYourTurn.com from the list.
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WebTV: Assign Shortcut to Game Status page. You can get to your Game Status page really easily any time just by pressing one of the 'F' (function) keys along the top row of your keyboard. Here is how:

  1. Go to your Favorites page where you can see the little picture of the ItsYourTurn.com Game Status page.
  2. Click 'Organize' in the upper left corner.
  3. On the next page, click 'Shortcuts' in the lower right of the page.
  4. You will see a list of your favorites. Find the ItsYourTurn.com Game Status page and click the little grey box to the right of it.
  5. You will see a list of 'F' keys down the right side of the screen. Click one that does not already have a page assigned to it. Then scroll down and click 'Done.'

Now, every time you press that 'F' key, you will go straight to your Game Status page.
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The link in my email reminder doesn't work. How do I get to my game? The links that we send in email reminders do not work with all email programs. If it doesn't work on yours, one thing you can do is keep the link to your game status page in the Favorites or Bookmarks in your browser, and just use that link to access your games whenever you get an email reminder from us.

Or, you can use your mouse to copy the link in the email, then paste it in your browser address window, then hit 'Enter' on your keyboard. That would take you directly to the game.
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AOL: Every time I try to log in, I go to the login page and see the message 'You must log in to perform this function.' This means that something is wrong with how the 'cookie' file is handled in your web browser. If you are using WebTV, you should see this question and answer. If you are using a computer you should check two things:

  • Be sure the clock and date are set correctly in your computer.
  • Be sure you have cookies enabled in your browser. To use our site, your browser must be set to allow cookies.

If you need help checking your cookie settings, see this question and answer.

If you are sure cookies are enabled and your clock and date are correct, and you are still having this problem, then you might want to delete your cookie for ItsYourTurn.com so that a fresh cookie can be written in your browser. Instructions on deleting cookies are here.
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Sega Dreamcast: How do I use ItsYourTurn.com? ItsYourTurn.com will work with any version of the Sega Dreamcast browser, but it works best with Dreamcast browser versions 1.1 and later. The updated version of the browser is on the CD-ROM of the March 2000 issue of the Official Sega Dreamcast Magazine (and possibly later issues as well). Contact Sega or the Dreamcast Magazine for more details.
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What are cookies? A cookie is a piece of information which a web site sends to you computer and stores in your browser.

ItsYourTurn.com uses a cookie that tells us which user you are every time you access one of our pages so that we can correctly display your game boards, game status, messages, etc.

It is possible for web sites to use cookies more extensively, to learn more about how people browse their sites. But ItsYourTurn.com does not use cookies for any purpose other than knowing your userid so we can display pages properly.
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