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Login Problems
Can't get past login page; Seeing wrong person's games


  • read: I keep returning to the login page. This happens right after I have logged in, or while I am making game moves.
  • read: I keep trying to log in, but it always takes me back to the login page and says 'You must log in to perform this function.'
  • read: I am sure that cookies are enabled and that the clock and date are correct in my computer. I still get returned to the login page and see the message, 'You must log in to perform this function.'
  • read: When I try to log in, I keep returning to the login page with the message 'Error: Userid doesn't exist' or 'Error: Userid and Password don't match.'
  • read: On WebTV, I keep returning to the login page. It says, 'You must log in to perform this function.'
  • read: What are cookies?
  • read: What happens if I don't want to enable cookies?
  • read: How do I enable cookies in my browser?
  • read: Why should I delete the cookies in my browser?
  • read: How do I delete cookies in AOL or Internet Explorer browsers?
  • read: How do I delete cookies in Netscape browsers?
  • read: How do I delete cookies in WebTV?
  • read: What is 'Logout' for?
  • read: How do I keep someone else from playing my games?
  • read: Auto Login is set to 'Yes' in my profile, but I still always have to type in my userid and password.
  • read: How do I turn Automatic Login on and off?
  • read: I know that my clock is set correctly and my cookies are enabled, and I still can't get logged in. Any other suggestions?
  • read: On Internet Explorer (or AOL), when I try to log in, it logs my into the wrong account (of someone who had previously logged into that computer).



I keep returning to the login page. This happens right after I have logged in, or while I am making game moves. Read the error message that appears in red at the top of the login page. Here is the solution for each error message:

You must log in to perform this function: If you have logged in and you still see this message, then something is wrong with how cookies are being handled in your Web browser. See
this question and answer.

Userid doesn't exist: This means you entered a User ID that was not found in our system. See this question and answer.

Userid and password don't match: The password that you entered was not correct for the User ID that you entered. See this question and answer.
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I keep trying to log in, but it always takes me back to the login page and says 'You must log in to perform this function.' This means that something is wrong with how the 'cookie' file is handled in your web browser. If you are using WebTV, you should see this question and answer. If you are using a computer you should check two things:

  • Be sure the clock and date are set correctly in your computer. Most importantly, make sure the YEAR is set correctly.
  • Be sure you have cookies enabled in your browser. To use our site, your browser must be set to allow cookies.

If you need help checking your cookie settings, see this question and answer.

If you are sure cookies are enabled and your clock and date are correct, and you are still having this problem, then you might want to delete your cookie for ItsYourTurn.com so that a fresh cookie can be written in your browser. Please read our detailed instructions on how to delete cookies for most popular browsers.


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I am sure that cookies are enabled and that the clock and date are correct in my computer. I still get returned to the login page and see the message, 'You must log in to perform this function.' If you are sure cookies are enabled and your clock and date are correct, and you are still having this problem, then you might want to delete your cookie for ItsYourTurn.com so that a fresh cookie can be written in your browser. You can sometimes fix login problems if you delete your cookies. However, be aware that if you delete all your cookies, you may have to log in again to all the sites that require you to log on.

Below are detailed instructions on how to delete cookies for different browsers:



If you've tried these steps and you still can't log in, please contact us using our online contact form and we'll do our best to help.


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When I try to log in, I keep returning to the login page with the message 'Error: Userid doesn't exist' or 'Error: Userid and Password don't match.' Be sure you are typing the correct userid and password. If you are sure you are typing these correctly, but you keep getting these error messages, then the problem may lie in the use of upper and lower case letters. Userids and passwords are case sensitive, meaning that lower case letters are different from upper case letters. For example, 'DOG, 'Dog,' and 'dog' are three different words. Be sure you type your userid and password with the cases exactly correct.

If you have forgotten your exact userid or password, click
here.
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On WebTV, I keep returning to the login page. It says, 'You must log in to perform this function.' If you are using WebTV and you keep returning to the login page with the message 'You must log in to perform this function,' then there is a problem with how a little file called a 'cookie' is being handled. This could be caused by a problem in a WebTV cookie server, or it could be caused if more than one account on ItsYourTurn.com is accessed from your WebTV unit.

Problem with WebTV cookie server: You might be able to tell if there is a problem with a WebTV cookie server if you go to this
WebTV status page. If you see a yellow or red symbol next to 'Cookies,' then there is a problem in a WebTV cookie server. You should contact WebTV about that.

More than One Account: If you use your WebTV unit to access more than one account on ItsYourTurn.com, then that could be the cause of this login problem. To prevent this problem, you should have a separate WebTV User Account for each ItsYourTurn.com account. Before you log on to an ItsYourTurn.com, be sure you are logged on to WebTV through the correct WebTV User Account.

Here is how to create new accounts on your WebTV unit:

  1. Log on to WebTV through the primary account, the first one that was created on it. On the Home page, click 'Settings' in the second row of options.
  2. You will see a list of options. Choose 'Extra Users.'
  3. Follow the simple steps from there to create a new account.

When you have a separate WebTV account set up for each player on ItsYourTurn.com, each player should log on to his or her own WebTV account, then come to our front page at

http://www.itsyourturn.com

and log in with his or her userid and password. The correct Game Status page for that player should appear. Add the Game Status page to the Favorites on that WebTV account so that it can be accessed easily.

From then on, only log on to ItsYourTurn.com from the corresponding WebTV account.

If none of these solutions work, you may want to delete the cookies in your WebTV browser, so that ItsYourTurn.com can write fresh cookies, allowing you to log in. Here are detailed instructions on how to do that.
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What are cookies? A cookie is a piece of information which a web site sends to you computer and stores in your browser.

ItsYourTurn.com uses a cookie that tells us which user you are so that we can correctly display your game boards, game status, messages, etc.

It is possible for web sites to use cookies more extensively, to learn more about how people browse their sites. But ItsYourTurn.com does not use cookies for any purpose other than knowing your userid so we can display pages properly.
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What happens if I don't want to enable cookies? Cookies need to be enabled to use our site. ItsYourTurn.com's cookie tells us which user you are so that we can correctly display your game boards, messages, etc.

You can download programs that will help you manage cookies. Such programs will tell you every time a site wants to write a cookie on your hard drive, give you the option of declining cookies, and help you delete ones that are on your hard drive. To find these programs, you can go to a technology information site like www.zdnet.com or www.cnet.com and perform a search for 'cookie manager.'

A cookie manager may cost about $15.00, but you will probably get to try it for a month before you pay for it.
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How do I enable cookies in my browser? Changing cookie settings is different for each browser, but here are some guidelines for common browsers:

AOL 5.0 Browser:
  1. Click 'My AOL.' A new window will open.
  2. Click 'WWW' and yet another window will open.
  3. Click the 'Security' tab, then click 'Internet,' then click 'Custom Level.'
  4. You should see a long list of items that you can scroll through. Scroll down to the cookie items.
  5. Choose 'Enable' for all cookie settings.
  6. Very important: click all 'Apply' and/or 'Okay' buttons to close all windows and return to the normal AOL screen.

Internet Explorer (all versions): You can read how to enable cookies for all versions of Microsoft Explorer on their
cookie information page.

Netscape Browser 4.61:
  1. Choose 'Edit' in the menu bar and select 'Preferences.' A new window will open.
  2. Click 'Advanced.'
  3. Choose 'Accept all cookies.'
  4. Be sure to click 'Okay' to set your changes.


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Why should I delete the cookies in my browser? You can sometimes fix login problems if you delete your cookies. However, be aware that if you delete all your cookies, you may have to log in again to all the sites that require you to log on.

Below are detailed instructions on how to delete cookies for different browsers:

If you've tried these steps and you still can't log in, please contact us using our online contact form and we'll do our best to help.
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How do I delete cookies in AOL or Internet Explorer browsers? Deleting your cookies can correct some login problems on ItsYourTurn.com. The easiest way to delete or manage your cookies is to download a cookie manager program. You can find a list of them here:
http://www.webveil.com/cookietools.html

However, if you prefer to delete your cookies manually, below are detailed instructions on how to delete cookies in the AOL browser and in Microsoft Internet Explorer version 5, 5.01, or 5.5 for Windows 95, 98, NT 4.0, or 2000. The first step is different for AOL and Internet Explorer, but the rest of the steps are the same.

  1. For Microsoft IE: Look in the menu bar at the top and click ‘Tools’ and choose ‘Internet Options.’

    For AOL Browser: Click ‘My AOL’ and choose ‘Preferences.’ A window will open. Click ‘WWW.’

  2. A box will open. Choose the ‘General’ tab at the top and look under ‘Temporary Internet Files.’ Click ‘Settings.’
  3. Click ‘View Files.’
  4. Another box will open showing many folders. On the top menu, click ‘View’ and choose ‘Details.’
  5. Click the ‘Internet Address’ column header and look at the lists under that column. Find the files that say ‘Cookie.’
  6. The cookies for ItsYourTurn.com have ‘iyt.dll’ or ‘itsyourturn.com’ in the file name. Usually the cookie file name will start with 'Cookie:', but be sure to delete the cookie that starts with 'iyt.dll'-- this is the one you want to delete. Click the icon on the left of the cookie name, then click ‘Delete’ in the menu at the top of the window.
  7. After you have deleted the ItsYourTurn.com cookie, close all windows of your browser. It might even help to shut down your computer at this point. Then get everything running again and come back to our site. Please let us know if you still have trouble logging in to our site: contact us using our online contact form.

Instructions on how to delete cookies on all Microsoft browsers (Internet Explorer) are here.


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How do I delete cookies in Netscape browsers? Deleting your cookies can correct some login problems on ItsYourTurn.com. The easiest way to delete or manage your cookies is to download a cookie manager program. You can find a list of them here:
http://www.webveil.com/cookietools.html

However, if you prefer to do this yourself manually, below are detailed instructions on how to delete cookies in Netscape browsers.

There is no direct way to edit the cookie file like there is in AOL or Internet Explorer. What you'll have to do is edit the cookie file directly. Here are the steps to do that:

  1. First, close all Netscape windows.
  2. On Windows systems, click the 'Start' menu. Go to the 'Find...' or 'Search...' option, and choose 'For files or folders'.
  3. You will see something similar to the screen below:



  4. Type cookies.txt in the Named field.
  5. Make sure that the Include subfolders option is checked.
  6. Click on the Find Now button.
  7. When the search is completed, click on the cookies.txt filename. This will open the file for you to edit. OR, if you don't mind losing all your cookies, you can delete this entire file by clicking on the file name, then hitting the 'Delete' key on your keyboard.
  8. In the cookies.txt file, delete all lines that contain 'itsyourturn.com'. You can use the Edit, Find... function to make this easier. Delete all itsyourturn.com cookies.
  9. Close this file, then start Netscape again. You should be able to log in again.


Please contact us using our online contact form if you did this and it's still not working for you.
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How do I delete cookies in WebTV? You can sometimes fix login problems if you delete your cookies on WebTV. Then, a fresh cookie can be written from our site. Here are instructions on how to do that:

If you delete your cookies, you will delete all of them. This means that you will need to log in again to every site that knows who you are. If you have accounts at Amazon.com, or a My Yahoo page for instance, then you will need to log in to these places again the next time you visit them.

Knowing that, if you still want to try deleting your WebTV cookies, there's detailed information here:

http://www.angelfire.com/mt/jdhardball/newcookies.html

If that page doesn't help, there are two older pages that may help:
http://d21c.com/sookietex/CookiesViewDelete.html
http://www.wtv-zone.com/tools/showroom/utility.html

When you are on either site, look on your WebTV keyboard. On the top row of buttons, near the right side, is a button that says 'info.' Press info.

You will see a pop-up card that has some options on it. Choose the option that says 'reset' or 'delete cookies.'

You probably will then see a window that says 'There is no web page or other information available for the item chosen.' If you see this, don't worry, nothing has gone wrong. Your cookies are probably deleted.

Now, come to ItsYourTurn.com again. You will see the login page. Log in with your User ID and password. Hopefully this has solved your problem. If not, please contact us using our online contact form and we'll do our best to help.
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What is 'Logout' for? If you click 'Logout' under 'Account' in the left-side menu column, you will not be able to access your games until you log in again with your userid and password.

Logout is helpful if you are playing from a computer that other people also use. If you do not log out, then other people can get to your games and make moves. But if you do log out, then nobody can get to your games unless they know your password and userid.

If you have logged out, you may log in again by coming to our home page at www.itsyourturn.com and entering your userid and password.
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How do I keep someone else from playing my games? When you are done making your moves, you may look under 'Account' in the left-side menu column and click Logout. Then, all access to your games will be denied until you log in again with your userid and password.

If nobody else knows your password, then they can not log in and play your games.

After you have logged out, you can log in again if you go to our home page at www.itsyourturn.com, type in your exact userid and password (making sure you use upper and lower case letters correctly) and click 'Login.'
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Auto Login is set to 'Yes' in my profile, but I still always have to type in my userid and password. Even when you have Auto Login enabled, if you come to our front page at www.itsyourturn.com, you will be asked to log in.

Instead, go straight to your game by clicking the link in your email notification. Or, go straight to your game status page. Keep your game status page in your Favorites or Bookmarks in your browser so that you can get to it easily.
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How do I turn Automatic Login on and off? Look under 'Account' in the left-side menu column of our site. Click 'Edit User Profile.'

On the Edit User Profile page, scroll down to where it says 'User Options.' To turn Automatic Login on, put a check in the box next to it. To turn it off, click the box to remove the check mark. Then, you must scroll to the bottom and click Submit Form to record any changes you make on this page.
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I know that my clock is set correctly and my cookies are enabled, and I still can't get logged in. Any other suggestions? Some of you may be experiencing problems logging on. This may take the form of being returned to the login page, or being logged into someone else's account who uses the same computer. Sometimes you will be returned to the login screen just as you try to make a move.

The first thing to try to is click logout and then exit the browser completely (close ALL browser windows). Then open the browser again and try to log in. If this doesn't work, reboot the computer, then try to log in (you won't have to do this every time, just this once).

If you're on WebTV, please exit the site, turn off the unit for about 5 minutes, then sign on and try to log into our site again.

If that doesn't work, what you'll need to do is to delete your older, invalid cookies. You can download a cookie manager to help you delete cookies. You can find a list of them here:
http://www.webveil.com/cookietools.html

If you prefer to do this manually, we've provided detailed instructions on how to do this for various browsers:



If you've followed the instructions on these pages and you still can't log into the site, here are some additional tips:

  • If you're using Netscape, make sure you close the browser first before you delete the cookie file.
  • If you're using AOL or Internet Explorer, deleting the 'Temporary Internet Files' doesn't always delete the cookies. You need to delete the cookies directly by following the directions on that page.
  • If you're trying to log in and it still takes you to someone else's account, the invalid cookie is still there. For IE/AOL, look for a file name of 'Cookie:' and 'iyt.dll', and make sure they're all deleted.
  • If you absolutely can't get any of this to work, changing to a browser you've never used before will allow you to log in. For example, if you're using Netscape, try using IE, and vice versa.
  • On WebTV, if you're not able to delete the cookies yourself, you may have to ask the WebTV support staff to delete the cookies for you. In the meantime, you can log in if you create another WebTV account and log in from there (it's free, and it only takes a few minutes to do this). You can read detailed instructions on how to do this.


We apologize for the inconvenience. If all else fails, please contact us using our online contact form and we'll do our best to help.
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On Internet Explorer (or AOL), when I try to log in, it logs my into the wrong account (of someone who had previously logged into that computer). If you use AOL or Internet Explorer and you try to log onto your account on ItsYourTurn.com using your own userid and password, and you see someone else's games, then you are experiencing a problem that happens sometimes to people using these browsers. What's happening is that your browser is not accepting your new login.

What this means is that you'll have to delete your old cookies. We understand that this is a pain, but hopefully this will be the last time you'll have to do this.

Detailed instructions are here for deleting cookies on AOL or Internet Explorer browsers.

After you are able to log in, set all user's "auto-login" to "OFF". This will prevent permanent cookies from being written on your hard drive, but you'll have to log in every time you want to play your games.

Another way to fix this is to download a completely different browser like Firefox (it's free). As far as we know, Firefox does not have this problem, and if you use two different browsers, the accounts will not get mixed up. You can download Firefox (for free) at:
http://www.mozilla.com/en-US/firefox/

Please email us if you've followed these instructions and you still can't get logged on to ItsYourTurn.com.
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