You can ask your opponent if they will agree to restore your games, and if they agree, then the game will be restored. If they decline your request, please be polite-- it is their option not to restore timed-out games. The restore process is done directly and automatically through our messaging system. This help page tells you how to do this step-by-step.

To put yourself on vacation from ladders games, please go to your Main Ladders Page, and click on the 'vacation' link. Then follow the directions on your screen.

When you return from your vacation, go back to the Main Ladders page again, click on 'vacation', and take yourself off vacation.

Please keep in mind that the vacation feature will only affect your ladder games. While on vacation, your ladders games will not time out. However, when you return from vacation, you will have to make moves in all your ladders games within 24 hours of returning, regardless of the original time limits of the games.

If you want to use the dice in the REVERSE order of the way they're shown, click on 'swap dice' under the game board, and the dice will be reversed. Then you can make your moves in the reverse order. Our help page says pretty much the same thing.

Look under 'Account' in the left-side menu column and click 'Edit user profile.' On your profile page, set 'Email notify?' to 'No,' then scroll down and click 'Submit.' You will no longer receive email from ItsYourTurn.com. Note that your games will remain active and your message box on our site will still receive messages sent by other ItsYourTurn.com users. You will need to remind yourself to check your Game Status page about once a day to see when it's your turn to move and to read your private messages.

To have your userid disabled, send email to removeme@itsyourturn.com from the email account that's listed in your user profile. The remove job runs several times a week, so the effect won't be immediate, but it will happen. Your games will be resigned, and you will not receive email from us again.

If you have forgotten your userid and/or password, go to the forgot password page and type in the email address that the account is registered under. Your password will usually arrive in less than 10 minutes.

If you are sure you are typing your userid and password correctly, but you keep getting a message that says 'userid not found' or 'invalid password', then the problem may be in the use of upper and lower case letters. Userids and passwords are case sensitive, meaning upper and lower case letters are different from each other. For example, "DOG", "Dog", and "dog" are three different words. Be sure you type your userid and password with the exact same cases that you originally used.

There are several possible reasons for this.

• You may have typed your password or userid incorrectly. Userids and passwords are case sensitive, meaning you must use upper and lower case letters correctly. An error message at the top of the login page will tell you if the password or userid you entered was not recognized.
• If you are returned to the login page and a message at the top says 'You must log in to perform this function,' then the problem probably is that cookies are not enabled on your computer. Computer users should see our Frequently Asked Question about enabling cookies in your browser.
• Also, make sure that your clock is set to the correct time and date. If not, it's possible that your cookie will expire before it's even used.

ItsYourTurn.com has an Ignore feature which lets you block all messages from a particular user. When you are ignoring a user, that person's messages never appear on your screen, even while you are playing a game with him or her. One way to activate Ignore is to go to a player's user profile page and look in the options listed at the bottom. There, you will find the link 'Ignore this user.' Much more information on Ignore is in our Frequently Asked Questions entry on dealing with troublesome users.

Your email reminder is sent 20 to 30 minutes after your opponent makes his or her move. If you make a move in any of your games before the email is sent, the email is cancelled. Also, ItsYourTurn.com only sends one email reminder after each time you log in. These restrictions prevent you from receiving too many emails from us.

If you are not receiving your email reminders according to this schedule, you should make sure that your email address is correctly entered in your account:

1. Look under 'Account' in the left-side menu column and click 'Edit user profile.'
2. On your profile page, check your email address to make sure it is correct and that it uses upper and lower case letters properly. Also, make sure you have 'Email notify' set to 'Yes.'
3. If you change anything on the Update Profile page, scroll to the bottom and click 'Submit.'

The next round will begin when the games in all sections of the current round have a winner. You will receive a private message telling you when the next round begins. Please see the tournament section of our Frequently Asked Questions for more information.

The reason for this is because some of your games are 'hidden'. After 14 days without a move from your opponent (you can change the number of days), games are no longer shown on your status page. However, the game is still active, and still shows up on your opponent's status screen. You can also see ALL your games in progress by clicking 'View ALL unfinished games' at the bottom of your status screen. You should see 20 games (or more) in progress.

The usual time limit for moves in tournament games increases before and during the weekends so that no move is due on a weekend. Please see the tournament section of our Frequently Asked Questions for more information.

ItsYourTurn is primarily for turn-based gaming. Most of the players on our site like to make one move at a time in each of their games, then go away to do something else. The time that passes before they make their next moves varies from a few minutes to a few days.

You can choose the time limit per move for every non-tournament game you are in. Time limits range from 3 days to 45 days per move. An explanation of how to choose time limits is here in our Frequently Asked Questions.

If the game has only 4 moves per side, you can delete it. The option to delete appears beneath the game board, if it is available. Deleted games do not appear on your win/loss statistics. If the game has more than 4 moves per player, then you can not delete it. But if your opponent does not move before the time limit per move is over, then he or she will lose and you will win.

You can choose the time limit per move at the start of every non-tournament game. Time limits range from 3 days to 45 days per move. An explanation of how to choose time limits is here in our Frequently Asked Questions.

One reason for this is because we delete completed games that have less than 4 moves made per side. Since these games are often "timeouts" that occur in the very early stages of a game, these do not represent "true" wins. Since anyone can delete a game with less than 4 moves made, your opponent has the ability to do this anyway. Games are typically deleted about 2 weeks after they are completed.

When this happens, you are probably looking in the public 'View games' page which is accessible from the left-side menu column under 'Spy.' A game may not appear on that page because your opponent has chosen for his or her games not to be shown on that page, or because your game was completed less than 20 minutes ago and has not appeared on that page yet.

The best way to view your completed games is to go to your game status page and scroll down. At the bottom, click 'Look at my user profile.' At the bottom of the profile page you will see your game statistics. You can click to your games from there.

Your opponent might have resigned or deleted the game. Or, if your opponent has not moved for several days, the game might have been removed from your game status page. More information on this is in our Frequently Asked Questions here.

Click the 'Reload' or 'Refresh' button on your browser's menu bar. Web TV users should push CMD-R on their keyboards. This should load a corrected page.

If the game is Pro Backgammon (game code BP), a series of games are played until one player earns a total of 5 points. If you have finished one game and are seeing another, you might be seeing the next game in the series. More information on Pro Backgammon is in our Game Rules section here.